Our use of collected data

Use of our services

When you register for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on Ludulicious' own secure servers or those of a third party. We will not combine this data with other personal data we have.

Technical and Usage Data

When using our website and services, we automatically collect certain technical data and usage data. This includes, among other things, your IP address, browser type, operating system, referring URLs, the pages you visit, the time and date of your visit, and other diagnostic data. This data is used to maintain the security and stability of our services, detect and prevent fraud, solve technical problems, and for aggregated analyses to improve our website and services.

Communication

When you send us email or other messages, we may store those messages. Sometimes we ask you for your personal data that is relevant to the specific situation. This makes it possible to process your questions and answer your requests. The data is stored on Ludulicious' own secure servers or those of a third party. We will not combine this data with other personal data we have.

Cookies

We collect data for research to gain better insight into our customers, so we can tailor our services accordingly.

This website uses "cookies" (text files placed on your computer) to help analyze how users use the site. The cookie-generated information about your use of the website may be transferred to Ludulicious' own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.

We do not ask for explicit consent for analytical cookies. In accordance with the Dutch Data Protection Authority, we inform you that Ludulicious:

• Uses Google Analytics cookies
• Has entered into a processor agreement with Google
• Has masked the last octet of the IP address
• Has turned off 'data sharing'
• Does not use other Google services in combination with Google Analytics cookies

Please refer to our cookie policy for more information.

Legitimate Interest

We may process certain personal data based on legitimate interest for the following purposes:

• Improving our website and services
• Analyzing website usage patterns
• Preventing fraud and ensuring security
• Responding to inquiries and providing customer support

We ensure that our legitimate interests do not override your fundamental rights and freedoms.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties

The information is not shared with third parties except for web applications we use for our website. This data will only be used for the purpose of the relevant application and will not be further distributed. Furthermore, in some cases the information may be shared internally. Our employees are required to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use of and possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.

Retention periods of personal data

Ludulicious does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected, unless a longer retention period is legally required or permitted.

• Contact inquiries: Contact form submissions and email communications are retained for up to 2 years for customer service purposes, unless you request earlier deletion.
• Website analytics: Google Analytics data is retained according to Google's data retention policies, typically 26 months.
• Backups: Data may remain in (historical) backups for as long as legally required, but at least for a period of one year after deletion. These backups are used exclusively for disaster recovery and are not actively accessed for operational purposes.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us at the time.

Contact and communication preferences

If you want to modify your data or have yourself removed from our files, you can contact us. See contact details below.

Disable cookies

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, it is possible that some features and services, on our and other websites, will not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly check whether we comply with this privacy policy. If you have questions about this privacy policy, you can contact us via our contact page or by sending an email to info@ludulicious.nl.

Last updated January 2025